Tucker Civic Center A To Z Fan Guide

Click Here to download- A to Z Fan Guide - FSU Tucker Center.pdf

Click Here to download a venue directional Map- New Directional Map.pdf

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Accessible Parking

Disabled parking is located in all lots surrounding the arena. A disabled parking permit is required for admittance into the disabled parking areas.

Accessible Seating

Disabled seating is located throughout the arena. Based on the event, there may be seats available on the floor level, main concourse level, or the upper level. Before purchasing tickets, please inform the ticket office of your need to sit in a disabled seat.

Address

Donald L. Tucker Civic Center
505 W. Pensacola Street
Tallahassee, FL 32301

www.tuckerciviccenter.com

Airports

The Tallahassee International Airport is about 7 miles from the Donald L. Tucker Civic Center.

Tallahassee International Airport
3300 Capital Cir SW
Tallahassee, FL 32310

http://www.talgov.com/airport/AirportHome

Aisle Courtesy

For the safety of all our guests, standing or sitting in the aisle is not permitted. Please be aware of your surroundings and be courteous to those around you.

Alcohol Service Management/Policy

To purchase alcohol you must be 21 years of age or older and present a valid state-issued Driver’s License. Guests are not permitted to bring in any outside alcoholic beverages, nor are they permitted to leave the building with alcohol purchased inside the Donald L. Tucker Civic Center. The DLTCC reserves the right to deny entry to any guest that appears to be under the influence of drugs and/or alcohol.  An intoxicated guest may also be ejected from the venue if they are showing signs of impairment.

Assisted Walkers

A guest with an assisted walker may fold it up and store it by their seat as long as it does not block the aisles.

Assistive Listening Devices

For guests that need audio assistance, please stop by Patron Services located on the West Concourse behind Section 101 to receive a device. You will need to provide a valid photo ID which will be kept by our staff until the device is returned at the end of the event.

ATMs

ATMs are located in the box office lobby behind Section 101 and on the North and East concourses.

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Backstage Passes

Backstage passes are not available for purchase.

Bag Searches

All bags that are permitted inside the arena will be subject to a search by our Security team. Guests with prohibited items will be asked to return them to their vehicle prior to entering the arena.

Banners and Signs

Signs are allowed, however, the sign must not be offensive in any manner or oversized. The Donald L. Tucker Civic Center reserves the right to deny use of any sign at any time if it negatively impacts the enjoyment of another patron.  This policy is subject to change pending tour request.

Basketball Game Dates and Times

Please refer to the link below for all FSU Athletics Schedules.
http://www.seminoles.com

Basketball Game Length

For FSU Men’s games there are (2) 20 minute halves. For Women’s games, there are (4) 10 minute quarters.  On average a game last approximately 2 hours.

Binoculars

Binoculars are permitted.

Bottles and Containers

Guests are not permitted to bring outside bottles or containers inside the Donald L. Tucker Civic Center.

Box Office

The main box office is located on the North West side of the Arena. The box office sells tickets for DLTCC Events and FSU Athletics. The hours of operation are Monday through Friday: 10:00 a.m. to 5:00 p.m.  

Broken Seats

If your seat is broken, please contact the nearest usher or report to the Patron Services desk located behind Section 101 on the main concourse.

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Camera Policy

Small non-professional cameras are allowed in the building for most events. Professional cameras can be classified as any camera with a detachable lens. Policy is subject to change per tour request.

Cancelled/Postponed Events

In the rare event that an event must be cancelled or postponed, please visit the Donald L. Tucker Civic Center website at www.tuckerciviccenter.com for the most up-to-date information regarding your tickets.

Catering

Spectra Food Services & Hospitality and the Donald L. Tucker Civic Center have recently gone back in-house for all Food & Beverage needs! We are proud to offer a wide selection of breakfast, lunch, dinner and reception options for any size event here at the Tucker Civic Center. The Spectra team has been hard at work changing, updating, and improving everything from popular menu items to the stands they are served in.

For questions regarding booking and catering needs, please contact Bunny Nocera at 850.645.0720.

Charities

The Tucker Civic Center plans at least one (1) charitable event each quarter. Past partnerships include: Canned Food Drive with Second Harvest of the Big Bend, donated items to the Children’s Home Society, provided blankets for the Senior Center, and donated tickets and meet and greets for FSU organizations, the United Way, Comcast Cares Day and various other organizations local to Tallahassee.

Interested in getting involved? Please email [email protected].  

Child’s Ticket Policy

Children under the age of two (2) years are admitted free of charge for all events as long as they sit on a lap. The age limit is subject to change based on the show promoter’s request.

Clear Bag Policy

A Clear Bag Policy is in effect for the 2017 – 2018 FSU Men’s & Women’s Basketball Season at the Donald L. Tucker Civic Center.

Under the new policy, each fan is allowed one clear bag (plus clutch or small purse) into FSU home athletic events that conform to the following restrictions:

- CLEAR plastic, vinyl or PVC that are no larger than 12” x 6” x 12” (readily available one-gallon, clear, re-sealable plastic storage bags meet the policy)
- If a logo appears on the bag, it cannot be larger than 4.5” x 6.5”
- Small clutch bags no larger than 4.5” x 6.5”, or approximately the size of a hand, with or without a strap are allowed.
- Medically necessary items that are too large to fit into a clear bag within allowable dimensions can be brought in only after clearing a screening process.

The clear bag policy has been adopted to allow for a safer environment at Florida State home events and in keeping with increased security practices being implemented at venues around the country.

Coat Check

There is no coat check at the Donald L. Tucker Civic Center.

Concessions

The DLTCC has an exclusive concessionaire and caterer with sole rights to all food and beverage requirements in the venue.

Credit Card Policy

The Donald L. Tucker Civic Center accepts Visa, MasterCard, Discover and American Express.

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Directions to Donald L. Tucker Civic Center

From I-10

Take Exit 203 and proceed SW on Thomasville Road (319) to South on Monroe Street (US 27).  Proceed south to Tennessee Street (US 90).  Turn right (west) on Tennessee Street.  Left on Bronough.  Right on Pensacola Street.  Civic Center will be on your left.

From Exit 196 on I-10

Proceed south (263 South) on Capital Circle. Turn left on Blountstown Hwy which turns into Pensacola Street. As you near the FSU football stadium, you will turn right on Stadium Drive. Follow Stadium Drive around to your left and then turn right on St. Augustine which turns into Madison. Civic Center will be on your left.     

From the South

Proceed north on Crawfordville Highway and veer left to Duval; turn left on Pensacola St.  Civic Center will be on your left.

From Perry

Proceed north on US 27 (Apalachee Parkway) until it ends at the Capitol Building.  Turn right on Monroe and take first left on Jefferson.  Jefferson turns in to Pensacola.  Civic Center will be on your left.

Distribution of Materials

The Donald L. Tucker Civic Center does not allow unauthorized distribution of material. If you have interest in marketing and advertising opportunities contact Allison Dobin at [email protected]

Door Opening Times

Door opening times may vary depending on the type of event. Please check our website or call for door times.

Dress Code

The Donald L. Tucker Civic Center asks guests to be dressed appropriately for all events.

Drop-Off and Pick-Up Points

The drop-off and pick-up point for an event at the Donald L. Tucker Civic Center is the North Drive off of Pensacola St. and East Drive off of MLK Boulevard.

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Elevator

The guest elevators are located at the NW Corner in the Suite entrance, NE Corner and the SE Corner.  Also, the guest elevator to access Level 1 (Expo Hall/Meeting Rooms) is located in the box office lobby.

Emergency Evacuation

In the event of an emergency, the DLTCC staff will provide instructions and direct guests to the nearest emergency exit. Please follow the instructions of the staff and proceed in a calm and safe manner.

Entrance

Generally, entrance is allowed into the building one hour prior to an event.

Exclusive Opportunities

Sign up for our All Access Club to receive EXCLUSIVE information regarding upcoming events held at the Tucker Civic Center, including “first to know” event announcements, exclusive pre-sales opportunities, and special offers.

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Fan Comments

Please feel free to send an email to [email protected] or fill out a feedback form at Patron Services located behind Section 101 on the main concourse.

First Aid

In case of an emergency, the DLTCC has a First Aid room located near the east concourse outside Section 113 and is staffed during events with qualified emergency medical technicians.

Food and Beverages Brought to Donald L. Tucker Civic Center

Guests may not bring food and/or beverages into the Donald L. Tucker Civic Center. Guests may dispose of the unauthorized items prior to entering the facility. Guests with specific 
dietary needs due to medical conditions or religious requirements should contact
[email protected].

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General Admission

General Admission allows you to sit anywhere within the general admission area on a first come, first served basis. Under no circumstances are you allowed to save seats for guests that are not immediately present.

Group Tickets

The Donald L. Tucker Civic Center maintains a full-service group sales department that provides personal, one-on-one coordination of event outings for community and corporate groups, sporting events as well as annual touring shows or concerts. Group offers are available on an event-to-event basis. Contact our Group Sales Department for information at 850-645-0749 or EMAIL

Guest Services 

Guest Services is located on the main concourse behind Section 101. Guest Services Representatives are available to assist you with any needs on event days.

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Hosting an Event

To book your event at the Donald L. Tucker Civic Center or inquire about rates and service, email Bunny Nocera or call 850-645-0720. 

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Inclement Weather Policy

If a DLTCC event is postponed or cancelled due to inclement weather, please visit our website or call the ticket office.

Interpretive Services

If you are in need of interpretive services for an event please contact [email protected]  no later than two business days prior to the event.

Intoxicated Guests

The DLTCC reserves the right to deny entry to any guest that appears to be under the influence of drugs and/or alcohol. An intoxicated guest may also be ejected from the venue if they are showing signs of impairment. 

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Job Opportunities

All part-time and full-time job opportunities are posted online.
https://careers-comcastspectacor.icims.com

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L

Lost and Found

During an arena event, Lost and Found is located at the Patron Services desk. See any staff member for assistance. After an event, please contact the FSU Police Department at
850-644-1234 for Lost and Found inquiries. 

Lost or Missing Individual

Contact the closest Guest Services Representative or visit the Guest Services Desk.

Lost or Stolen Tickets

If you lose your tickets, please return to the point of purchase for assistance.



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Media Access

All media credential requests for arena events should be directed to our Director of Marketing, Allison Dobin, at [email protected]. In your request, please make sure to list your name, publication, and contact information.  For FSU Athletics events please contact Drew Longenecker, [email protected] to request media credentials.

Medical Emergencies

Emergency Medical Technicians will be present for all events and can assist and treat most medical issues. If there is a need for transport, that will be coordinated by the medical team as well.

Merchandise

The Team Store, operated by the FSU Bookstore, is located on the NW Concourse for athletics events and commencements.  Spectra handles merchandise for special events and concerts with locations on the NW Concourse and others as needed.

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Operations

See “Spectra”

Outside Vending

The selling or sampling of merchandise, food, beverage, tickets or other items on the property without written authorization by Donald L. Tucker Civic Center management is strictly prohibited.

Oversized Vehicles Parking

Oversized vehicle parking varies per show. Please contact Michele Harhut at [email protected] for more information.

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Parking

Any parking-related questions can be directed toward Michele Harhut at [email protected].  

Pay Phones

There are no pay phones inside or outside the Donald L. Tucker Civic Center.

Phone Numbers

Please click here (link to: http://www.tuckerciviccenter.com/arena-information/contact-us) for a list of our contact information.

Premium Seating

The Donald L. Tucker Civic Center at Florida State University offers a new dimension in business/client relations for Tallahassee. Our 34 Suites and 468 Club Seats are located mid-level and include their own private entrance and private concourse. All this with a vantage point that can put you within 19 rows of the Arena Floor. For questions about pricing and availability contact Derek Goldfarb at [email protected].

Prohibited Items

To help ensure your safety, the Donald L. Tucker Civic Center has strict security measures designed to help all guests have a safe and enjoyable experience while attending an event at the Civic Center.  Your safety is always our first concern.

The following items are not permitted at Donald L. Tucker Civic Center Events:

  • Cameras not meeting designated event standards
  • Weapons of any kind
  • Pepper Spray or Mace
  • Selfie Sticks
  • Wallet chains
  • Cans, Bottles & Glass
  • Long Chains/Sharp Spikes
  • Large Bags
  • Laser Pointers
  • Food, Drinks & Alcohol
  • Air Horns/Noise Makers
  • Offensive Banners/Posters
  • Sticks or Poles of any kind
  • Controlled Substances
  • Chairs, folding chairs or any other type of individual chair for use
  • Coolers
  • Wrapped gifts
  • Skateboards

Public Telephones

The DLTCC does not have any public telephones.

Purchasing Tickets

The Donald L. Tucker Civic Center Box Office is open Monday through Friday, 10 a.m. to
5:30 p.m. The Box Office accepts VISA, American Express, MasterCard, Discover and cash for DLTCC and FSU Basketball events only. If you wish to purchase tickets to an event, you may do so in person at the Civic Center Box Office, online at www.tuckerciviccenter.com, or charge by phone at (850) 583-4871.  NO REFUNDS, NO EXCHANGES.  ALL TICKET SALES ARE FINAL.


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Questions, Comments and Complaints

Please direct any questions, comments or complaints to [email protected].  

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Re-Entry Policy

The Donald L. Tucker Civic Center has a no re-entry policy.  If you enter the facility and then leave, you must have an unused ticket to enter the arena again.  For emergencies and special exceptions please visit Guest Services located behind Section 101 on the main concourse.

Refunds or Exchanges

Refunds for most postponed or canceled events are available at point of purchase.

Removal Policy

The DLTCC reserves the right to remove any guest that is deemed disruptive and/or abusive to other guests, staff and players.


Reporting Donald L. Tucker Civic Center Issues

Please notify any Guest Services staff member or visit the Guest Services desk located behind Section 101 on the main concourse.

Restrooms

Men’s and Women’s restrooms are located in the four corners of the main concourse. 

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Schedule of Events

Please click here (link to: http://www.tuckerciviccenter.com/events) for a full schedule of our events at the Donald L. Tucker Civic Center.

Searches

The DLTCC will utilize a variety of different search techniques depending on the event for your safety.  Please cooperate with our Security personnel and this will be a smooth process.  We hope you have a safe and enjoyable experience while visiting the Donald L. Tucker Civic Center.

Security

We are committed to providing a safe and enjoyable experience for our guests.  If you have any questions, please contact the nearest representative or visit Guest Services located behind section 101 on the main concourse.

Service Animals

All ADA-approved service animals are allowed within the facility.  Guest Services staff will assist with seating.

Smoking Policy

Smoking is not permitted inside the DLTCC inclusive of E-Cigarettes.   Smoking is permitted outside the south main concourse on the smoking terrace.

Social Media

Check us out on these social media sites!
Facebook

Twitter
Instagram

Spectra Venue Management

Spectra by Comcast Spectacor is the expert in hosting and entertainment, partnering with over 300 clients at 400 global properties to create memorable experiences for millions of visitors every year. Spectra’s expertise is embodied within three divisions: Venue Management (formerly Global Spectrum), Food Services & Hospitality (formerly Ovations Food Services), and Ticketing & Fan Engagement (formerly Paciolan). Learn more at SpectraExperiences.com.

Comcast Spectacor is part of Comcast Corporation, a Fortune 50 media and technology company that operates Comcast Cable and NBCUniversal. Headquartered in Philadelphia, PA, in addition to Spectra, Comcast Spectacor owns and operates the National Hockey League’s Philadelphia Flyers and the Wells Fargo Center venue. Visit us at ComcastSpectacor.com, PhiladelphiaFlyers.com, and WellsFargoCenterPhilly.com for more information.

Spotlight Grille (Restaurant)

Spotlight Grille is located on the South end of the arena on the Club Level. The Grille features a variety of 'Action Stations' including Capital Carvery, Seminole Sauté, Market Fresh Greens, and Sakura Sushi. Food voucher tickets are $12 and can be purchased at the entrance to the Spotlight Grille.  The Grille is open during select events all season. 

For questions about the Spotlight Grille, please call Jimbo Dwinell 850.645.0810.

Standing

Standing on seats or in aisles is not permitted in the DLTCC. We ask that you are courteous to everyone around you.

Strollers

We do not encourage the use of strollers in the DLTCC. However, we understand the need for them. Strollers that can be folded and placed under your seat are preferred. If they are too large or cannot be folded, guests must leave them in their vehicle.

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Tailgating

Tailgating is only permitted for select events.

Taxis

Please see any Guest Services staff to call for a taxi.

Team Store

The Team Store is located on the NW concourse.  Athletic merchandise and other fan favorites can be purchased there.

Ticket Delivery
(Please note:  Some events have additional restrictions on purchase and delivery of tickets.)

WILL CALL: 

A government-issued ID which matches the name on the account and the credit card used for the purchase, are required to pick up your tickets.  Please note there are sometimes long lines for Will Call.  You may pick up your tickets at the box office any time it is open; please visit http://www.tuckerciviccenter.com for hours.  Please note:  Some events have additional restrictions on picking up Will Call tickets.

PRINT-AT-HOME:

You will receive a confirmation e-mail shortly after placing the order, as well as a second email containing an Adobe attachment with your printable tickets.  Please be sure to check your SPAM or BULK email folders for your print-at-home tickets, if they are not in your inbox.  Due to the high demand for some events, please allow 24-48 business hours for email delivery.  If you do not receive the attachment by 48 hours prior to the event, please contact our phone center at 850-583-4871.

MAIL:

Your tickets will be mailed to your billing address and delivered no later than 5 days before the event.  If you have not received your tickets 48 hours prior to the event, please contact us at 850-583-4871.

EXPRESS MAIL:

Please allow 3 business days after a 48 hours processing period for receipt of tickets via Fed Ex.  Orders shipped to a P.O. Box, Alaska, and Hawaii will be sent via USPS Priority Mail.  Express Delivery not available outside of the U.S.

Ticketing Information

Tickets purchased through phone and Internet are subject to additional service charges.

Anyone who exceeds the limit may have any or all of their order cancelled without notice by Paciolan at its discretion. This includes orders associated with the same address, billing address, credit card number or other information.

Ticket Scalping

Florida Law prohibits the reselling of tickets on DLTCC Property

Ticket Stubs

Your ticket stub is proof that you are in possession of a valid ticket for the event you are attending. You may be asked to present your ticket stub to verify your seat location.

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Umbrellas

Umbrellas are permitted in the DLTCC. They must be closed and placed under your seat.

V

Video and Audio Equipment Policy

Video and audio recording equipment is not permitted in the DLTCC unless otherwise stated for a specific event. 

W

Weapons

No weapons of any kind are permitted in the DLTCC. This includes law enforcement officers attending an event as a guest.

Website

The Donald L. Tucker Civic Center website is www.tuckerciviccenter.com .

Wheelchairs

The DLTCC does not provide wheelchairs for personal use.  Wheelchairs are available for transport only.  Please see a Guest Services staff member for assistance.

Will Call

Will Call is located at the main box office on the NW side of the building and is open Monday through Friday: 10:00 a.m. to 5:30 p.m. (5:00pm during summer hours) and normally one hour prior to the start of an event on Saturday and Sunday.  Please be prepared to present a photo I.D. when picking up tickets.

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